Privacy Policy

A Legal Disclaimer

At Velencia London, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website or make a purchase.

1. Information We Collect

When you interact with us through our website, we may collect the following types of information:

Personal Information: Includes name, email address, phone number, shipping and billing addresses, payment information, and any other details necessary to process orders and communicate with you.

Non-Personal Information: Information such as IP address, browser type, pages visited, and interactions on our website to enhance user experience and site functionality.

2. How We Use Your Information

We use the collected information for purposes including but not limited to:

Processing and fulfilling orders, including shipping and customer support.

Communicating about your order, responding to inquiries, or sending updates.

Improving our website, products, and services based on user activity and preferences.

3. Sharing Your Information

We do not sell or lease your information to third parties. However, we may share information with trusted service providers, such as payment processors, shipping companies, and email service providers, solely to complete transactions and enhance our service.

4. Data Security

We employ technical and organizational measures to protect your data from unauthorized access, disclosure, or alteration. Although we strive to protect your information, no online transmission is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to enhance your experience by remembering your preferences and providing personalized content. You may control cookies through your browser settings, but some site features may not function correctly without them.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Object to or restrict our use of your data.

Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@velencialondon.com.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@velencialondon.com

Phone: +91 87791 72901